Security

Core Security Features

Data Encryption

Layer	Protection	Standard
Data in Transit	TLS 1.3 encryption	Industry standard
Data at Rest	AES-256 encryption	Military grade
Database	Encrypted at column and row level	Multi-layer
Backups	Encrypted and geographically distributed	Disaster recovery
API Keys	Hashed and salted storage	Zero plaintext

Infrastructure Security

Cloud Security

• AWS Infrastructure: Hosted on AWS with SOC 2, ISO 27001, and FedRAMP certified infrastructure
• Private Subnets: Application servers run in private subnets with no direct internet access
• WAF Protection: Web Application Firewall to protect against common web exploits
• DDoS Protection: AWS Shield Standard for DDoS mitigation
• Geographic Redundancy: Multi-region backup and disaster recovery

Network Security

• VPC Isolation: Virtual Private Cloud with isolated network segments
• Security Groups: Firewall rules restricting traffic to only necessary ports
• Network ACLs: Additional subnet-level network access control
• VPN Access: Encrypted VPN for administrative access
• IP Whitelisting: Optional IP restrictions for enterprise customers

Application Security

Secure Development Lifecycle

• Security-focused code reviews for all changes
• Automated security scanning in CI/CD pipeline
• Dependency vulnerability monitoring with automated patching
• Static Application Security Testing (SAST)
• Dynamic Application Security Testing (DAST)
• Regular third-party penetration testing

API Security

• OAuth 2.0 and JWT token-based authentication
• Rate limiting to prevent abuse
• API key rotation policies
• Request validation and sanitization
• CORS policies for web security

Access Control

Identity & Access Management

• Single Sign-On (SSO): SAML 2.0 integration with your identity provider (Okta, Azure AD, Google Workspace)
• Multi-Factor Authentication: Required for all user accounts, supporting TOTP and SMS
• Role-Based Access Control: Granular permissions by role (Admin, Manager, User, Viewer)
• Least Privilege Principle: Users receive minimum permissions needed for their role
• Session Management: Automatic timeout and secure session handling

Team Management

• User Provisioning: Automated user provisioning via SCIM 2.0
• Group Management: Organize users by department, team, or role
• Access Reviews: Periodic access reviews for compliance
• Offboarding: Immediate access revocation when users leave

Monitoring & Incident Response

Security Monitoring

• 24/7 automated security monitoring and alerting
• Intrusion detection and prevention systems
• Real-time threat intelligence integration
• Anomaly detection for unusual access patterns
• Security Information and Event Management (SIEM)

Incident Response

• 24/7 Security Team: On-call security engineers for rapid response
• Incident Response Plan: Documented procedures for security incidents
• Customer Notification: Timely notification of any security incidents affecting customer data
• Post-Incident Review: Root cause analysis and preventive measures
• Response SLA: Enterprise customers receive 1-hour response for critical issues

Data Protection

Data Management

• Data Minimization: Only collect data necessary for service delivery
• Data Retention: Configurable retention policies (30, 60, 90 days, or custom)
• Data Deletion: Permanent deletion within 30 days of retention period
• Right to Erasure: Users can request complete data deletion at any time
• Data Portability: Export your data in standard formats (JSON, CSV)

Data Residency

• Regional Storage: Choose where your data is stored (US, EU, Asia-Pacific)
• No Cross-Border Transfers: Data stays in your chosen region
• Compliance Support: Meet local data sovereignty requirements

Employee Security

Security Training

• Mandatory security awareness training for all employees
• Annual security certification requirements
• Phishing simulation and testing programs
• Secure coding training for engineers
• Privacy and compliance training

Background Checks

• Pre-Employment Screening: Background checks for all employees with data access
• NDA Requirements: Confidentiality agreements for all team members
• Access Restrictions: Limited employee access to production data
• Just-in-Time Access: Temporary elevated permissions for specific tasks only

Vulnerability Management

• Continuous vulnerability scanning of all systems
• Automated patching for critical vulnerabilities within 24 hours
• Monthly patch management cycle
• Annual third-party penetration testing
• Bug bounty program for responsible disclosure

Business Continuity

Backup & Recovery

• Automated Backups: Hourly incremental backups, daily full backups
• Geographic Redundancy: Backups stored in multiple AWS regions
• Point-in-Time Recovery: Restore to any point within retention period
• Disaster Recovery Plan: Documented DR procedures with 4-hour RTO
• Regular DR Testing: Quarterly disaster recovery drills

High Availability

• 99.9% Uptime SLA: Guaranteed availability for Enterprise customers
• Auto-Scaling: Automatic scaling to handle traffic spikes
• Load Balancing: Distributed traffic across multiple servers
• Health Monitoring: Automatic detection and recovery from failures

Third-Party Security

• Vendor Risk Assessment: Security review before any third-party integration
• Data Processing Agreements: DPAs with all vendors handling customer data
• Limited Integrations: Only vetted, secure third-party services
• Regular Reviews: Annual security reassessment of all vendors